Refund policy

Return location

Items must be returned directly to our store, at 226 Esna Park Dr. Unit 3.

If you have any questions, you may contact us at elecled.com@gmail.com. You may also call us at 416-822-2160.

 

Damages and issues
To be eligible for return, your item, along with its original packaging, must be in the same good condition that you received it. You’ll also need the receipt or proof of purchase.

Exceptions / non-returnable items
We do not accept customized products (i.e. special orders like cut cables or custom made LED channel installations). We also do not accept items that are designated as final sale.

Please get in touch if you have questions or concerns about your specific item. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
Refunds for payments originally made by debit or credit cards will be subjected to a 3% restocking fee to cover POS banking charges.

Otherwise, all refunds should be issued via cash or e-transfer (EMT) only.

We do not process refunds through debit or credit card machines in order to avoid duplicate banking fees.